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Development of a Comprehensive CRM Solution for Logistics Operations and KPI Monitoring

effectivesoft.com

Logistics

Transportation

Data Services

Current Challenges in Logistics Management

Inefficient manual processes for tracking logistics KPIs (orders, shipping times, costs) and fragmented systems leading to delayed decision-making, operational bottlenecks, and reduced visibility into real-time metrics.

About the Client

A logistics company focused on optimizing supply chain operations through technology-driven solutions

Strategic Project Goals

Create an intuitive dashboard for real-time KPI visualization
Streamline logistics workflows (orders, billing, customer relations)
Enable advanced trend analysis for proactive decision-making
Implement adaptive design for mobile accessibility

Core System Functionalities

Interactive dashboard with metrics (vehicles, drivers, delivery statistics)
Cargo tracking with shipment status categorization
Vehicle management and tracking module
Distance calculation for route optimization
Customizable reporting with pricing and turnover trends
Dark theme and responsive design

Technology Stack Preferences

ReactJS

Python

.NET

Angular JS

MySQL

Swift

Java

MS SQL Server

JavaScript

ASP.NET

HTML

AJAX

System Integration Needs

ERP systems
GPS tracking services
Payment gateways for billing
Mobile app platforms (iOS/Android)

Non-Functional Requirements

Scalable architecture for growing logistics networks
High-performance data processing for real-time updates
Role-based access control for data security
Cross-device compatibility with adaptive design
User-friendly interface for non-technical staff

Expected Business Outcomes

25-40% improvement in operational efficiency through automated KPI tracking, 30% faster decision-making with visual analytics, 15% reduction in transportation costs via route optimization, and enhanced customer satisfaction through real-time shipment visibility.