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Development of a Comprehensive Business Process Automation Platform for North American Veterinary Blood Bank (NAVBB)

sysgears.com

Medical

Non-profit

Animal Health

Business Challenges with Manual Processes

NAVBB faced significant inefficiencies due to reliance on manual data entry and paper-based systems, including high error rates, time-consuming donor application reviews, fragmented information access, and scalability limitations. These issues risked operational errors, data loss, and inability to meet growing demand for animal blood products.

About the Client

A leading veterinary blood bank providing life-saving animal blood products to clinics and hospitals across North America

Project Goals for Automation

Digitize and automate donor application processing and blood product tracking
Reduce manual workloads and human error rates by 80%
Implement a centralized system for real-time data access
Enhance customer experience through self-service portals
Build scalable architecture for future expansion

Core System Functionalities

Automated donor eligibility verification system
Integrated blood product inventory management
Smart scheduling for donation appointments
Customer self-service portal with pet health records
Real-time reporting dashboard for operational analytics
Multi-language support for future international expansion

Technology Stack Requirements

TypeScript

React

NestJS

PostgreSQL

GraphQL

AWS Elastic Beanstalk

SASS

System Integration Needs

Existing laboratory testing systems
Third-party veterinary clinic databases
Payment processing gateways
SMS/email notification services

Performance and Security Standards

HIPAA-compliant data security measures
99.9% system uptime SLA
Support for 10x concurrent user growth
Response time under 2 seconds for critical operations
Automated backup and disaster recovery

Expected Business Transformation

The new system will eliminate 90% of manual data entry tasks, reduce donor processing time by 70%, and enable NAVBB to handle 3x current donation volumes. Automated error checking will improve data accuracy to 99.9%, while customer portals will increase donor retention rates by 40% through personalized engagement features.