Development of a Comprehensive Automotive Service Marketplace Platform

The client faces difficulties in effectively connecting car owners with qualified automotive repair shops, leading to limited customer reach, inefficient appointment scheduling, and challenges in managing service histories and payments. Existing solutions lack seamless integration and adaptive mobile access, resulting in suboptimal user engagement and operational overhead.

A mid-sized automotive service provider seeking to connect car owners with repair shops and specialists through a digital marketplace, enhancing customer acquisition and operational efficiency.

• Create an integrated online marketplace enabling car owners to find, filter, and select automotive repair services based on vehicle specifics and location.
• Develop a scalable web and mobile-adaptive application to increase user engagement, particularly focusing on mobile traffic.
• Implement secure and reliable payment systems with split payments, transaction safety, and invoice management.
• Provide diagnostic features such as viewing service history, appointment scheduling, and real-time notifications.
• Facilitate easy database management for car configurations, services, and pricing data with upload/edit capabilities.
• Enable user roles management, including customers, repair shops, and admins, each with tailored dashboards and permissions.

• User registration and role management (guest, registered user, repair shop, admin).
• User dashboards displaying vehicle details, service history, and upcoming appointments.
• Advanced search and filtering options based on location, vehicle type, and service categories.
• Repair shop profiles including service listings, pricing, appointment calendar, and earnings overview.
• Secure online payment system with support for credit/debit card integration, order splitting, and transaction history.
• Database management system allowing manual and automated upload/edit of car configurations, prices, and services with validation templates.
• Appointment scheduling with configurable notifications via email, SMS, and real-time alerts.
• Rating and review system with admin oversight.
• Notification system configured for various event triggers.

• Payment gateways supporting split transactions and security protocols
• Notification services for email, SMS, and real-time alerts
• Database upload and validation tools
• Mapping and geolocation services for location filtering

• Scalability to support increasing user base and data volume
• High performance ensuring quick search and booking functionalities
• Security measures including data encryption, secure payment processing, and role-based access control
• System availability aiming for 99.9% uptime
• Responsive design optimized for mobile devices with high stability

The platform is expected to significantly enhance customer engagement, increase transactions, and streamline operational workflows. Projected results include improved appointment booking efficiency, a broader customer reach especially via mobile channels, and increased revenue through optimized service and payment integration. The scalable architecture aims to support future feature expansion and higher operational volume.