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The client faces challenges in directly reaching customers amidst industry-specific seasonal trends and multiple customer touchpoints. Existing systems were inadequate for meeting customer expectations and streamlining internal processes. A previous software implementation faced scope creep and vendor challenges, requiring a fresh approach to deliver a comprehensive solution.
An authorized Volvo dealer and service center operating in Warsaw, Poland, focused on customer safety, satisfaction, and loyalty. Seeking to modernize operations and enhance customer engagement.
Successful implementation is expected to result in increased customer satisfaction, improved operational efficiency, higher dealership revenue, and a stronger competitive advantage. The ability to modernize processes and provide a superior digital experience is expected to position the dealership as an innovator in the automotive industry.