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Develop Bespoke Backend System for E-commerce Business

makersden.io

eCommerce

Operational Silos and System Inefficiency

Fido was facing significant challenges due to the fragmented nature of its existing technology stack. Multiple disparate tools (Monday.com, WooCommerce, GetCircuit, etc.) operated independently, lacking integration and leading to data inconsistencies, manual processes, and overall operational inefficiencies. This hindered scalability and created risks of service disruptions.

About the Client

Fido operates a 'Trash Valet' business, providing a service that requires seamless integration of various operational aspects including billing, customer onboarding, driver management, and system administration.

Core Project Goals

Develop a unified, integrated backend system to replace existing legacy tools.
Improve operational efficiency through automation and streamlined workflows.
Enhance data accuracy and consistency across all business functions.
Enable scalable growth to accommodate increasing customer base and business complexity.
Provide self-service onboarding portals for customers and drivers.

System Functionality

Automated billing and invoicing.
Driver and customer management modules.
Real-time data synchronization across all modules.
User-friendly dashboards for monitoring key performance indicators (KPIs).
Secure data storage and access control.
Customer self-onboarding portal.
Internal operator interface for managing operations.

Technology Stack

ReactJS

Typescript

NextJS/BlitzJS

Prisma

PostgreSQL

ShadCN/RadixUI/TailwindCSS

Stripe

Render.com

External Integrations

Stripe (for payment processing)
Potential future integrations with mapping/location services

Non-Functional Requirements

Scalability to handle growing data volume and user base.
High availability and reliability.
Robust security measures to protect sensitive data.
Performance optimization for fast response times.
Automated Continuous Deployment.

Expected Business Impact

The implementation of this new system is expected to significantly reduce operational overhead, improve data accuracy, enhance customer satisfaction, and enable Fido to scale its business efficiently. By eliminating data silos and automating key processes, Fido will gain greater control over its operations and be better positioned for future growth.