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Develop and Enhance TrovaTrip Platform for Travel Experience Customization

fluxitsoft.com

Hospitality & leisure

Challenges in Scaling and Optimizing Platform Operations

TrovaTrip is experiencing growth and needs to further automate and optimize its platform to efficiently manage a rising volume of trip requests and travel expert interactions. Inefficiencies in itinerary planning, booking processes, and communication between hosts, travelers, and operational staff are hindering scalability and impacting user experience. The current operational processes require significant manual intervention.

About the Client

TrovaTrip is an online platform connecting travelers seeking customized experiences with travel experts, offering itinerary planning, booking, and management services.

Project Goals

Enhance platform automation to streamline trip planning and booking workflows.
Develop and deploy a comprehensive Traveler Portal for improved trip management and communication.
Improve operational efficiency and reduce manual effort for TrovaTrip staff.
Increase user satisfaction through a seamless and user-friendly experience for both travelers and travel experts.
Enable future growth and scalability of the TrovaTrip platform.

Functional Requirements

Advanced itinerary planning tools with integrated map and resource suggestions.
Automated booking and payment processing.
Real-time communication features between travelers, hosts, and TrovaTrip staff.
Traveler Portal with trip details, reservation management, and request submission.
User account management (travelers and hosts).
Reporting and analytics dashboards for operational monitoring.

Preferred Technologies

Cloud Computing (AWS, Azure, or GCP)

DevOps practices (CI/CD)

Custom Software Development (potentially React, Node.js, Python)

API integrations

Required Integrations

Payment gateway integration (Stripe, PayPal)
Mapping service integration (Google Maps, Mapbox)
Communication platform integration (e.g., Twilio for SMS/email)
Potential integration with existing CRM/operational systems

Non-Functional Requirements

Scalability to handle increasing user volume and data.
High performance and responsiveness.
Robust security measures to protect user data and financial transactions.
Reliability and availability.
Maintainability and ease of updates.

Expected Business Impact

This project is expected to significantly improve TrovaTrip's operational efficiency, enhance user satisfaction, and enable sustainable growth. By automating key processes and providing a better user experience, the platform will be better positioned to attract and retain both travelers and travel experts, leading to increased bookings and revenue.