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Develop AI-Powered Travel Insurance Assistant Application

miquido.com

Insurance

Challenge

PZU's existing travel insurance purchasing process relies on manual steps and lacks personalization, resulting in a cumbersome customer experience and potential for lost sales. Customers struggle to find the best travel insurance options quickly and easily.

About the Client

PZU is a leading insurance provider in Poland, seeking to leverage AI to enhance customer experience and streamline the travel insurance purchase process.

Objectives

Develop a voice-activated AI assistant for travel insurance purchases.
Enable users to quickly find and compare travel insurance policies via voice commands.
Personalize insurance recommendations based on user travel details.
Reduce the time and effort required for customers to purchase travel insurance.
Increase sales of travel insurance policies through a more engaging and convenient experience.

Functional Requirements

Voice-activated insurance quote retrieval.
Policy comparison based on user input.
Personalized insurance recommendations.
Secure online payment processing.
Reminder notifications for policy renewals.
Integration with Google Assistant.

Technology Stack

Node.js

Actions on Google

Dialogflow

Google Cloud Platform

Cloud Functions

Serverless

Integrations

Payment Gateway (e.g., Stripe, PayPal)
PZU Insurance Backend System

Non-Functional Requirements

Scalability to handle a large volume of users.
High availability and reliability.
Secure data handling and compliance with privacy regulations.
Fast response times.

Expected Business Impact

This project is expected to significantly improve customer satisfaction by providing a more convenient and personalized travel insurance purchasing experience. It is anticipated to increase sales conversion rates, reduce operational costs associated with manual quote generation, and enhance PZU's brand image as an innovative and customer-centric insurance provider.