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The client currently relies heavily on email for managing custom work requests, which is inefficient, prone to errors, and lacks a centralized system for tracking projects and communication. There is a need for a streamlined platform to handle the entire custom order lifecycle, from initial inquiry to final delivery.
Hatch is a curated online marketplace connecting customers with independent makers to create unique, custom-made goods. The platform facilitates collaboration between buyers and makers, offering a wide range of personalized products.
By implementing this custom marketplace platform, Hatch will improve operational efficiency, enhance the customer experience, increase revenue potential, and establish a stronger brand presence in the custom goods market. The platform will centralize order management, reducing errors and improving communication, ultimately leading to higher customer satisfaction and increased sales.