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LCI required a modern, scalable technology solution to manage complex workers' compensation operations (claims, underwriting, policy management, billing) while integrating with multiple vendor systems. Existing processes lacked automation, data sharing capabilities, and customer-facing digital tools, limiting growth potential.
A self-insurance group fund providing workers' compensation coverage to 4,000 small and medium-sized businesses across Louisiana, operating for over 30 years.
Implementation of the customized system is projected to double operational efficiency, reduce processing times by 60%, and enable 24/7 customer access through digital channels. The integrated loss control tools are expected to reduce claims costs by 15-20% annually, supporting sustained revenue growth and market expansion.