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Customizable Online Ordering System Development

saritasa.com

Food & Beverage

Customer Experience & Operational Efficiency

The Burger Joint is seeking to enhance the customer experience and streamline operations by implementing a modern, user-friendly online ordering system that allows customers to fully customize their orders and provides seamless integration with existing point-of-sale (POS) systems. Current ordering methods lack customization options and don't provide real-time order visualization, leading to customer dissatisfaction and potential order errors.

About the Client

A fast-casual burger chain focused on offering highly customizable burgers to its customers.

Project Goals

Develop a custom online ordering system that allows customers to build their own burgers with complete customization.
Improve customer satisfaction by providing a visually engaging and user-friendly ordering experience.
Increase order accuracy and reduce order-related errors.
Integrate the online ordering system with existing POS infrastructure for efficient back-end management.
Enable seamless payment processing via popular mobile payment platforms.

System Functionality

Animated burger builder with customizable components (protein, cheese, toppings, etc.).
Real-time order visualization.
Integration with mobile payment gateways (Apple Pay, Google Pay).
Integration with existing POS system (NCR).
Order management dashboard for restaurant staff.
Reporting and analytics on order trends and customer preferences.
Customer account management (order history, saved preferences).

Technology Stack

Python

Web Development (React, Angular, or Vue.js)

Mobile App Development (Swift/Kotlin or React Native)

Payment Gateway APIs (Apple Pay, Google Pay)

NCR Integration APIs

External System Integrations

NCR POS system
Apple Pay
Google Pay

Non-Functional Requirements

Scalability to handle peak order volumes.
High performance and fast loading times.
Secure payment processing.
Data security and privacy compliance.
Responsive design for optimal viewing on all devices.

Expected Business Impact

Implementation of this custom online ordering system is expected to result in increased sales, improved customer satisfaction, reduced order errors, and enhanced operational efficiency. The visually engaging ordering experience and complete customization options are anticipated to drive higher average order values and increase customer loyalty. Streamlined integration with the POS system will also simplify back-end operations and improve inventory management.