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Customer Portal and Mobile Application Development with ERP Integration

spiria.com

Manufacturing

Operational Inefficiencies in Order Management

Tornatech faces challenges with manual order processing via phone/email, fragmented customer information, and lack of real-time ERP data visibility. These issues create bottlenecks in sales operations and limit scalability.

About the Client

Family-owned manufacturer of fire pump controllers, specializing in UL, FM, and NFPA 20-certified products for global commercial buildings

Digital Transformation Goals

Modernize sales processes through digital channels
Integrate ERP system with customer-facing applications
Reduce manual order entry tasks by 70%
Enable self-service customer order management
Improve order processing capacity by 300%

Core System Capabilities

Real-time order status tracking from ERP
Document management for technical specifications
Online quote request and approval workflow
Secure payment processing integration
Mobile-responsive interface for field technicians

Technology Stack Requirements

AWS

PostgreSQL

Node.js

System Integration Needs

ERP system (existing)
Payment gateway
Document management system

Performance Criteria

99.9% system availability
Support for 10,000 concurrent users
Role-based access control
Data encryption at rest and in transit
API response time under 500ms

Business Transformation Outcomes

The solution will reduce order processing time by 60%, decrease manual data entry errors by 85%, and enable 24/7 customer self-service capabilities. This will free up 200+ employee hours monthly for higher-value tasks while improving customer satisfaction scores by 40%.