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Custom Subscription Billing and CRM Platform for PayTV Operator with Cloud Integration and Multirole Access

effectivesoft.com

Media

Telecommunications

Information technology

Challenges in Scaling and Customizing Subscription Management

A foreign payTV operator required a fully customized subscription billing and CRM platform to manage complex pricing models, multi-currency transactions, and customer interactions across diverse distribution channels. Existing systems lacked scalability, cloud readiness, and role-based access controls to support operational growth.

About the Client

Leading provider of subscription billing and CRM solutions for payTV operators across IPTV, OTT, and hybrid television platforms

Key Goals for System Modernization

Migrate legacy system to cloud infrastructure for scalability
Implement version control with centralized Git repository
Develop role-based access for hierarchical stakeholders
Create automated notification system for customer engagement
Ensure cross-platform compatibility through rigorous testing

Core System Capabilities

Multi-currency and payment frequency configuration
Device management integration
Advanced notification engine
KPI monitoring dashboard
Multirole access control (head office, distributors, retailers)

Technology Stack Requirements

Java EE with EJB/CFX

AWS EC2 and S3

Git version control

Hibernate ORM

Bootstrap/jQuery UI

System Integration Needs

Payment gateway APIs
Existing CRM data migration
Cloud storage synchronization
Third-party analytics tools

Operational Requirements

High availability cloud architecture
Enterprise-grade security controls
Cross-platform compatibility
Automated backup and disaster recovery
Scalable microservices design

Expected Business Outcomes

Enables 30% faster customer onboarding through automated billing workflows, reduces operational costs by 40% via cloud optimization, improves customer retention with personalized offers, and supports global expansion through multi-currency capabilities while maintaining 99.9% system uptime SLA.