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Custom Scalable Ticketing Platform Development for SaaS Expansion

pagepro.co

Other industries

Transportation

Tourism

Arts

Sports

Current Ticketing Limitations

Existing ticketing solutions impose high fees, offer poor user experience, lack essential functionalities like embeddable event calendars and real-time sales reporting, and fail to accommodate customizable business requirements across event-driven industries.

About the Client

U.S.-based entertainment and ticketing company with venue management operations and ambitions to expand into SaaS ticketing solutions

Platform Development Goals

Create a scalable custom ticketing platform with embeddable calendar functionality
Implement real-time sales tracking and analytics capabilities
Optimize venue entry processes through streamlined QR code scanning
Establish foundation for future SaaS expansion targeting multiple industries

Core System Requirements

Embeddable event calendar widget for cross-website integration
Real-time sales dashboard with customizable reporting metrics
Two-click QR code validation system for venue entry
Multi-tenant architecture for future SaaS scalability
User role management for venue administrators and event organizers

Technology Stack

React.js

TypeScript

AWS

Prisma

Stripe

System Integrations

Third-party payment gateways
Google Analytics for user behavior tracking
Email service providers for ticket delivery
Calendar APIs for event synchronization

Operational Requirements

Horizontal scalability for 10x user growth
99.9% system uptime SLA
PCI DSS compliance for payment processing
Sub-200ms response time for core transactions
Cross-browser compatibility (Chrome, Safari, Firefox)

Business Impact Projections

Reduction of transaction costs by 40-60%, 30% faster event onboarding process, 25% improvement in customer satisfaction scores through enhanced UX, and creation of new revenue streams through SaaS licensing opportunities across multiple industries.