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Custom Loyalty and Reward Platform for Gaming Cafes

simpalm.com

Gaming

Hospitality & leisure

Information technology

Industry-Specific Loyalty Program Gap

Existing loyalty platforms lack customization for gaming café operations, including real-time promotion tracking, customer behavior analytics, and integrated point-of-sale functionality tailored to high-traffic gaming environments.

About the Client

A startup founded by gaming café veterans seeking to digitalize loyalty programs for their industry

Digital Transformation Goals

Develop a tailored loyalty ecosystem for gaming cafes
Create seamless customer-attendant-admin interaction workflows
Implement location-based promotion management tools
Enable data-driven decision-making through analytics

Core System Capabilities

Customer profile management with spending history tracking
Location-specific promotion creation and SMS distribution
Real-time campaign performance analytics
Multi-tier user access (admin/attendant/customer)
Reward redemption workflow with VIP management
Location synchronization and device management

Technology Stack

Swift

XCode

PHP CodeIgniter

HTML5

MySQL

System Integrations

SMS gateway API
Payment processing API
Device management SDKs

Operational Requirements

High-availability architecture for gaming environments
Role-based access control security
Scalable multi-location support
Real-time data synchronization

Business Outcomes

Expected 30-40% increase in customer retention through targeted promotions, 25% improvement in operational efficiency via centralized management, and enhanced customer lifetime value through personalized reward programs.