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Existing claims management system suffered from performance limitations, inadequate functionality, and scalability issues when handling increased claims volume from regional brokers. Manual workflows caused delays, inconsistent regional processing, and lack of centralized visibility across multiple markets.
A global Japanese food production company with operations in 9 countries, specializing in ready-to-cook food and instant noodles, requiring scalable digital solutions for geographically dispersed markets
Centralized claims processing will reduce resolution time by 40%, enable real-time status tracking across 9 countries, and ensure compliance through automated audit trails. Integration with existing AD infrastructure will streamline user management while role-based permissions maintain data security across 5+ distinct user roles.