Comprehensive Video Surveillance Management Platform for Multi-Location Security Operations

The client faces difficulties in aggregating and managing live security video feeds across multiple regional locations. Manual maintenance checks are time-consuming, and rapid incident response is hindered by lack of integrated tools for footage review, camera health monitoring, and automated issue detection. Existing solutions are insufficiently customized to meet their specific operational and security needs, impacting response times and operational efficiency.

A mid to large-sized security services provider managing multiple client locations nationwide, seeking to enhance their remote security monitoring, maintenance, and incident response capabilities.

• Build a secure, scalable desktop application that consolidates live and recorded video feeds from multiple sites, enabling efficient review and download of footage.
• Implement a real-time camera health monitoring system with automated status checks, notifications, and remote troubleshooting capabilities.
• Design a user-friendly dashboard displaying recent footage, camera health status, and quick links for incident investigation.
• Integrate with external systems such as point-of-sale or incident reporting APIs for comprehensive security event management.
• Ensure robust data encryption, optimized streaming, and cross-platform compatibility, primarily for Windows environments.

• Secure dashboard displaying recent security footage snapshots and overarching camera health statuses.
• Multi-stream live video aggregation from diverse locations with encryption for data security.
• Footage storage in cloud infrastructure with efficient filesize management for seamless streaming.
• Search functionality by store/area identifier, date, and time to retrieve relevant footage.
• Ability to view, download, and share specific video clips.
• Automated camera health checks with scheduled image captures and user notification system.
• Notification system allowing users to accept/decline camera status updates with comments.
• Error logging and automatic ticket generation for maintenance and troubleshooting.
• Report generation tools for health checks and operational summaries sent via email.

• External incident management systems for linking footage with security events.
• POS or transaction system APIs for incident correlation.
• Email and notification services for alerts and report dispatches.
• Cloud storage solutions for footage archiving and retrieval.

• Scalability to support a growing number of locations and concurrent streams.
• High security standards with data encryption and secure login/authentication.
• Performance optimization for minimal latency during live streaming and footage searches.
• System reliability with automated self-healing and fault detection capabilities.
• Compliance with relevant data privacy and security regulations.

The implementation of this security video management platform is expected to significantly enhance operational efficiency by streamlining camera health checks, reducing manual maintenance efforts, and enabling rapid incident response. Aiming to improve security incident resolution times and client satisfaction, the project will support scaling to additional locations, improve data security through encryption, and offer a robust, customizable solution that provides a competitive advantage in the security services market.