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Comprehensive Digital Transformation Platform for Global Software Services Firm
  1. case
  2. Comprehensive Digital Transformation Platform for Global Software Services Firm

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Comprehensive Digital Transformation Platform for Global Software Services Firm

edvantis.com
Information technology
Media
Telecommunications
Manufacturing

Challenges in Operational Efficiency and Market Competitiveness

Legacy processes consuming excessive resources, outdated IT infrastructure hindering scalability, inefficient HR/recruitment systems increasing costs, and service portfolio misalignment with evolving market demands and technological advancements.

About the Client

Leading European IT services provider seeking to strengthen market position through end-to-end digital transformation

Strategic Goals for Digital Transformation

  • Streamline cross-organizational communication and workflow efficiency
  • Modernize IT infrastructure to support AI adoption and cloud scalability
  • Optimize talent acquisition and retention through digital HR solutions
  • Align service offerings with emerging technology trends and client needs
  • Implement robust data security and compliance frameworks
  • Enhance sales operations through integrated CRM and analytics

Core System Capabilities

  • Centralized communication platform with real-time collaboration
  • Cloud-native IT infrastructure with automated workflows
  • AI-powered CRM for talent management and client relationship tracking
  • Business intelligence dashboard for KPI monitoring and reporting
  • Integrated knowledge management system for HR operations
  • Automated financial reporting and debt management tools

Technology Stack Requirements

Cloud-based productivity tools (e.g., Microsoft 365, Google Workspace)
AI/ML frameworks for process automation
Modern CRM platforms (Salesforce, HubSpot)
Cybersecurity solutions with ISO 27001 compliance
Containerization (Docker, Kubernetes) for infrastructure

System Integration Needs

  • CRM with BI analytics platforms
  • HR management system with recruitment portals
  • Financial tools with accounting software
  • Security systems with compliance monitoring
  • Cloud storage with legacy data repositories

Operational Requirements

  • Enterprise-grade scalability for 1,500+ users
  • 99.9% system uptime SLA
  • ISO 27001-certified security protocols
  • Multi-region data compliance (GDPR, etc.)
  • Real-time analytics processing capabilities

Expected Business Impact of Digital Transformation

Projected 20%+ annual revenue growth through operational efficiency gains, 75%+ improvement in employee retention metrics, 10%+ increase in customer satisfaction scores, and 30% reduction in process-related costs across six organizational departments.

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