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Comprehensive Digital Transformation for Scalable Telecom Operations

n-ix.com

Telecommunications

eCommerce

Consumer products & services

Business Challenges

Legacy IT infrastructure hindered scalability and agility, leading to slow time-to-market for new solutions. Fragmented vendor ecosystem, outdated BI systems with reporting delays, and on-premises infrastructure limitations constrained operational efficiency and market expansion capabilities.

About the Client

A fast-growing mobile virtual network operator (MVNO) serving migrant communities across Europe with Pay As You Go SIM cards and digital services.

Key Project Goals

Modernize IT infrastructure for scalability and agility
Accelerate time-to-market for digital solutions
Implement multicloud strategy (AWS/Azure) for flexibility
Optimize business intelligence and reporting systems
Consolidate vendor partnerships under a unified R&D center

Core System Requirements

Seamless omnichannel user experience across web, mobile, and customer service channels
Cloud-native microservices architecture on AWS and Azure
Automated CI/CD pipelines for rapid deployment
Mobile applications for SIM management and top-up services
Real-time data analytics and reporting dashboard

Technology Stack

Hybris B2C platform

Azure Kubernetes Services (AKS)

AWS cloud infrastructure

Microservices architecture

Data lake solutions

System Integrations

CRM systems (Microsoft Dynamics AX)
Payment gateways for top-up services
Telecom network APIs
Third-party BI tools

Non-Functional Requirements

High scalability for global market expansion
99.9% system availability SLA
Real-time data processing capabilities
Multi-tenancy support for 10+ countries
Automated testing and deployment pipelines

Expected Business Outcomes

Enables 50% faster time-to-market for new features, reduces infrastructure costs by 40% through cloud optimization, supports 10x customer base growth with automated systems, and improves operational efficiency through real-time analytics and consolidated R&D capabilities.