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Cloud-Based Field Force Management Application Modernization and Enhancement
  1. case
  2. Cloud-Based Field Force Management Application Modernization and Enhancement

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Cloud-Based Field Force Management Application Modernization and Enhancement

trigent.com
Construction
Environmental Services
Government

Challenges with Legacy Systems and Operational Inefficiencies

Trigent Infrastructure Solutions is facing challenges with manual end-of-day updates from field staff, leading to inaccuracies and delays. Material pilferage and difficulty tracking worker productivity are significant concerns. Providing customers with regular service updates is cumbersome. The existing legacy desktop applications are hindering real-time visibility and efficient resource management, impacting profitability and customer satisfaction.

About the Client

A customer-centric road infrastructure service provider offering pavement markings, signage, traffic control, and sweeping services across the US to municipalities, federal, state governing bodies, and contractors.

Project Goals

  • Modernize field force management with a cloud-based solution.
  • Enable paperless workflows for all field operations.
  • Improve workforce efficiency and productivity.
  • Enhance resource tracking and reduce material pilferage.
  • Provide real-time customer updates on service progress.
  • Implement a mobile-first, cloud-first approach.
  • Achieve zero maintenance through serverless technologies.

Functional Requirements

  • Real-time job roster access for field personnel.
  • Digital job completion tagging and material usage updates.
  • Real-time vehicle tracking for material transport.
  • Digital image capture with timestamp for work order progress and insurance.
  • Resource usage and inventory availability tracking.
  • Customer progress updates with photos.
  • Digital signatures for project approvals.
  • Daily expense and liability tracking.

Preferred Technologies

Cloud infrastructure (Public Cloud)
Mobile development (Android & iOS native)
Web application (Cloud-based)
Serverless technologies

Integrations Required

  • Existing HRIS system
  • Accounting software (potential)

Key Non-Functional Requirements

  • Scalability to accommodate future growth
  • High availability and reliability
  • Robust security measures to protect data
  • Performance optimization for mobile devices
  • User-friendly interface (UI/UX)

Expected Business Impact

The project is expected to significantly improve operational efficiency, reduce costs associated with manual processes and material loss, enhance customer satisfaction through improved communication and transparency, and provide a 360-degree view of field operations. The transition to a cloud-based solution will minimize maintenance overhead and enable faster innovation.

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