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Client Consultation Management System Development
  1. case
  2. Client Consultation Management System Development

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Client Consultation Management System Development

jhavtech.com.au
Information technology
Business services
eCommerce

Client Engagement Challenges

Manual consultation request handling leads to inefficiencies in tracking client submissions, delayed response times, and inconsistent follow-up processes. The lack of integrated systems hampers effective communication and reduces overall operational visibility.

About the Client

Technology consultancy firm specializing in transforming business ideas into digital solutions through custom software development and innovation services

Digital Transformation Goals

  • Implement automated consultation request workflow
  • Establish real-time client communication channels
  • Create centralized request tracking dashboard
  • Integrate with existing website infrastructure

System Functionality Requirements

  • Interactive consultation form builder
  • Automated confirmation notifications
  • Client progress tracking portal
  • Internal collaboration workspace
  • 24-hour response time monitoring

Technology Stack Preferences

React.js
Node.js
MongoDB
AWS Cloud Services

System Integration Needs

  • Website CMS
  • Email Marketing Platform
  • CRM System

Performance Requirements

  • 99.9% system uptime
  • 200ms response time SLA
  • GDPR compliance
  • Horizontal scalability

Business Impact Projections

Expected 70% reduction in response time, 50% increase in client satisfaction scores, and 30% operational efficiency gains through automated workflows and centralized communication management.

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