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Centralized IT Infrastructure for Global Human Rights Organization

trigent.com

Non-profit

Legal

Government

Challenges in Decentralized IT Infrastructure

Field offices operated in silos with standalone systems, causing fragmented data access, delayed information sharing, inconsistent system uptime, security vulnerabilities, and high operational costs from localized IT support.

About the Client

A global organization combating slavery, sex trafficking, and human rights violations through legal advocacy, victim rescue, and justice system strengthening across 20+ countries.

Goals for Centralized IT Infrastructure

Establish centralized IT infrastructure management
Enable seamless global data sharing and real-time case information access
Reduce operational costs by eliminating localized IT support dependencies
Ensure 99.9% system uptime for critical justice delivery operations
Implement enterprise-grade security for sensitive case data

Core System Functionalities

Real-time system health monitoring dashboard
Automated incident response workflows
Remote desktop and server management
Multi-location network element integration
Security threat detection and patch management automation

Technology Stack Requirements

Microsoft Azure

IBM Maximo

LogicMonitor

TeamViewer

xMatters

System Integration Needs

Existing case management databases
Local government authority systems
Global incident reporting platforms

Operational Requirements

99.9% system availability SLA
ISO 27001 compliance for data security
Scalable architecture for 50+ additional locations
Multi-language support for global users
Disaster recovery with <4h RTO

Expected Business Impact of Centralized IT Infrastructure

Projected 40% reduction in IT operational costs within 12 months, accelerated case resolution through instant data access, improved compliance adherence, and scalable infrastructure to support 50% organizational growth over three years.