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Centralized Case Management System with Secure Data Migration for Global Human Rights Organization

trigent.com

Legal

Non-profit

Information technology

Challenges with Disparate Case Management Systems

Legacy systems across field offices caused data silos, slow performance, restricted cross-office collaboration, high infrastructure costs, and risks of data loss or security breaches during manual migration of sensitive legal information.

About the Client

A global NGO focused on rescuing victims of violence, prosecuting criminals, and supporting law enforcement across 17 field offices in Africa, Latin America, and Asia.

Key Project Goals

Unify case data from 17 field offices into a centralized Salesforce platform
Enable secure, real-time collaboration across geographic locations
Migrate 90GB of sensitive legal data without compromising integrity
Reduce case search times and infrastructure costs
Implement scalable workflows for future process enhancements

Core System Functionalities

Unified case tracking with unique identifiers and scheduling
Document management with version control and audit trails
Cross-office collaboration tools with role-based access
Automated reporting and analytics for case progress
Secure data transformation and encryption mechanisms

Technology Stack

Salesforce Service Cloud

Dell Boomi

APIs

Data Cleansing Tools

System Integrations

Legacy CTMS database migration
Country-specific legal compliance APIs
Multi-format data transformation (flat files, Excel, databases)

Non-Functional Requirements

Military-grade data encryption for sensitive legal records
Horizontal scalability for 200+ concurrent users
Sub-2-second page load times for critical workflows
99.9% data integrity validation post-migration
GDPR and local data sovereignty compliance

Expected Business Impact

Global data accessibility reducing case search times from hours to minutes, 90% reduction in manual data errors, 40% lower infrastructure costs, and enhanced ability to scale operations while maintaining compliance with international legal standards.