Automated Online Onboarding Platform for Digital Document Management System

The client operates a blockchain-based platform that manages critical trade and financial documents. Manual onboarding procedures, including background checks and verifications, are labor-intensive, time-consuming, and unprofitable. Existing processes hinder client acquisition and operational efficiency, necessitating a shift to a fully automated, secure, and online onboarding system to enhance user experience and scalability.

A SaaS provider facilitating secure digital exchange of trade and financial documents, requiring streamlined and automated user onboarding processes.

• Design and implement a web-based platform to fully automate the user onboarding process for new clients and organizations.
• Integrate the onboarding system seamlessly with existing CRM or data repositories to streamline data flow and validation.
• Establish a robust architecture emphasizing data security, user authentication, and role-based access control.
• Enable self-service registration for business owners with the ability to manage employee access within secure digital workspaces.
• Automate infrastructure deployment for secure data exchange environments upon successful registration.
• Enhance user experience by providing a fast, reliable, and secure onboarding process, reducing manual effort and onboarding time.

• Web portal for companies and individual users to input and submit registration data.
• Automated data exchange with existing CRM or external databases for verification and approval.
• Registration workflows supporting both self-registration by business owners and creation by client administrators.
• Secure identity management via integration with identity validation services, including customized user registration, login, and management functionalities.
• Automated deployment of dedicated secure data exchange workspaces in the cloud upon registration approval.
• Integration with email and messaging services for communication and notifications during onboarding.
• Role-based access control allowing owners to add and manage employee access in their private digital space.
• Integration with anti-fraud and verification services to ensure trustworthiness of clients.

• CRM systems for customer data exchange and workflow triggers
• Email and notification services for onboarding communications
• Background verification and identity validation services
• Infrastructure deployment tools for automatic setup of secure workspaces

• System should support concurrent onboarding of at least 1,000 clients simultaneously with minimal latency
• Ensure data security and privacy compliance, including encryption and secure authentication protocols
• Token-based request validation with only verified users gaining access
• System availability of 99.9%, with disaster recovery and backup solutions implemented
• Flexible architecture allowing future platform enhancements and integrations

The new platform aims to significantly reduce manual onboarding overhead, improve client onboarding speed by up to 70%, and enhance overall operational efficiency. It will facilitate secure, controlled access to digital document exchange spaces, promote scalability, and support future expansion of platform features, ultimately contributing to increased revenue and improved client satisfaction.