Automated Data Obfuscation Platform for Customer Privacy Compliance

The client’s internal system stores extensive customer personally identifiable information (PII) across multiple databases, making manual obfuscation at customer request time-consuming and prone to errors. The process involves numerous steps, often taking dozens of minutes per request, risking delays and compliance issues due to incomplete or inconsistent data handling. The need for a scalable, efficient, and compliant solution is critical to protect customer privacy, streamline operations, and adhere to varying legal requirements internationally.

A mid-sized educational platform managing student course subscriptions and training materials, requiring automation of PII data handling to meet international privacy laws.

• Reduce the time required to process customer data obfuscation requests from minutes to seconds through automation.
• Develop an end-to-end platform that automates data obfuscation across all customer-related systems, including external integrations.
• Ensure the solution automatically identifies all locations of PII data within the system's extensive database.
• Create a flexible, scalable data processing architecture that handles varying amounts of customer data without violating system limits.
• Integrate two-way communication with external systems to coordinate data obfuscation processes and status tracking.
• Implement a robust error handling mechanism with clear error reporting and the ability to retry individual processes independently within the same request.
• Enhance customer data security by automating obfuscation, reducing manual intervention and associated risks.
• Provide support team tools for tracking process status, analytics, and management of customer requests.

• A user-friendly support interface for managing and tracking customer data obfuscation requests.
• A complex, structured data template for identifying and processing PII data across multiple database locations.
• Automated detection of all customer data repositories containing PII to ensure comprehensive obfuscation.
• Automated initiation of data obfuscation workflows across internal and external systems.
• Scalable data processing capable of handling large datasets without exceeding platform limitations.
• Two-way API integrations with external systems to coordinate and verify data obfuscation status.
• A flexible error handling system that provides clear logs, error details, and supports process retries individually or collectively.

• APIs with customer databases to identify and access all PII data locations
• External systems for data obfuscation execution and status updates
• Notification services for process alerts and error reporting

• High scalability to process varying dataset sizes without performance degradation
• Reliable performance with processing times reduced from minutes to seconds per request
• Robust security measures to protect PII and adhere to international privacy standards
• Fault-tolerant error handling with retry capabilities and detailed logging
• Compliance with data privacy laws applicable in multiple jurisdictions

The implemented platform is expected to significantly improve operational efficiency by reducing data obfuscation request processing times from minutes to seconds. It will automate comprehensive coverage of all PII data, enhance data security, ensure compliance with international privacy regulations, and reduce manual effort and error risks. Overall, this will lead to improved customer trust, reduced compliance costs, and streamlined data management processes.