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Application Maintenance and Technical Debt Resolution Framework Development
  1. case
  2. Application Maintenance and Technical Debt Resolution Framework Development

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Application Maintenance and Technical Debt Resolution Framework Development

trigent.com
Non-profit
Healthcare
Information technology

Challenges in Application Maintenance and Technical Debt

The organization accumulated technical debt due to deferred code documentation and modernization efforts, leading to inefficient maintenance processes. This burdened the core engineering team, reduced focus on strategic development, and risked application reliability and compliance.

About the Client

Established in 1904, the organization supports patient and prescription drug safety through pharmacist competency exams, licensure transfer, verification services, and accreditation programs.

Goals for Application Maintenance Enhancement

  • Reduce total cost of ownership by 30%
  • Improve issue resolution turnaround time to hours instead of days
  • Ensure 99.99% application availability
  • Free development teams to focus on strategic initiatives
  • Accelerate application time-to-market
  • Mitigate compliance and operational risks

Core Maintenance Framework Requirements

  • Centralized knowledge repository for code documentation and application information
  • Kanban-based workflow management using Jira for issue tracking and version control
  • Multi-tiered issue resolution system (P1-P3 prioritization)
  • Automated QA testing with Katalon Studio for application fixes and enhancements
  • Integration of modern frameworks (ASP.NET, .NET Core, Web API, Angular)

Modernization Technology Stack

ASP.NET
.NET Core
Web API
Angular
Jira
Katalon Studio

System Integrations

  • Jira for issue tracking and project management
  • Katalon Studio for automated QA testing

Operational Requirements

  • 99.99% application uptime SLA
  • Scalable framework architecture
  • Compliance with healthcare data security standards
  • Real-time monitoring and alerting
  • Documentation version control

Expected Business Impact of Enhanced Application Maintenance

The framework will reduce operational costs by 30%, enable faster deployment cycles, ensure regulatory compliance, and improve system reliability while allowing the engineering team to prioritize innovation over reactive maintenance.

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