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The client's existing employee recognition platform requires enhancement to improve communication, streamline user interaction, and cater to a global user base. Key pain points include the need for more efficient internal communication tools, reduced response times to frequently asked questions, and seamless multilingual support.
Global leader offering a cloud-based SaaS platform for employee recognition, incentive, and service anniversary programs, serving over five million users across 160 countries.
This project is expected to significantly improve employee engagement, enhance internal communication, and reduce the workload on support teams. The multilingual support will broaden the platform's reach and improve user satisfaction globally. The quick deployment of AI features will enable the client to maintain a competitive advantage in the employee recognition market.