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Agile Testing and QA Optimization for Human Rights Organization's Salesforce CRM Integration

trigent.com

Non-profit

Government

Information technology

Legal

Challenges in System Integration and Testing

Fragmented legacy systems across 20+ countries with inconsistent data structures, complex business rules requiring 130 process transformations, and lack of standardized testing methodology led to inefficient QA processes, data silos, and delayed decision-making during global incident management operations.

About the Client

Global human rights agency combating sex trafficking, slavery, and forced labor through law enforcement and victim support programs

Key Project Goals

Maximize test coverage across 1500+ test cases
Ensure release readiness through agile testing methodology
Implement automated regression testing framework
Achieve 70% reduction in testing time
Maintain data security during migration from legacy systems

Core System Requirements

Custom Salesforce portal with 360-degree case management views
Automated data migration via Dell Boomi integration
User acceptance testing (UAT) framework with security validation
Regression test suite for continuous delivery pipeline
Role-based access control aligned with organizational policies

Technology Stack

Salesforce.org

Salesforce Sales Cloud

Salesforce Service Cloud

Dell Boomi

System Integrations

Legacy case management systems
Multi-country Salesforce instances
Security compliance protocols (GDPR, SOC2)

Non-Functional Requirements

Scalable architecture for 20+ country operations
End-to-end data encryption
99.9% system uptime SLA
HIPAA/GDPR compliance framework
Performance under concurrent user load

Expected Business Impact

Projected 70% reduction in regression testing time, 90% test coverage improvement, and 10-30% productivity increase for internal users through standardized agile testing processes and automated QA workflows, enabling faster deployment of critical human rights protection systems.