Accessible and User-Centric Website Redesign for Non-Profit Disability Resource Organization

The organization faces difficulties navigating complex disability programs and services due to an outdated, non-optimized website. Users, many relying on assistive technologies, encounter challenges finding information, utilizing services, and managing their resources online. The existing platform lacks comprehensive accessibility features and seamless data integrations, impeding effective user support and operational efficiency.

A large state-wide nonprofit organization providing disability resources and support services, seeking to enhance its digital platform for better accessibility, usability, and data integration.

• Develop a modern, accessible website aligned with WCAG standards to serve as a comprehensive resource hub.
• Implement extensive accessibility features, including keyboard navigation, screen reader optimizations, high-contrast themes, and multimedia alternatives.
• Integrate core data systems to enable real-time user data tracking, personalized resource access, and single sign-on capabilities across partner platforms.
• Create a flexible content management system that permits easy updates and addition of new resources and features.
• Ensure the platform is scalable, secure, and performant to handle growing user interactions and data loads.
• Achieve positive user feedback and increased engagement, with measurable improvements in resource accessibility and user satisfaction.

• A responsive, accessible content management platform supporting WCAG standards
• Integration of an accessibility multimedia player supporting captions, transcripts, and user settings
• Keyboard navigation and screen reader optimized interface elements
• A high-contrast color scheme option for visually impaired users
• User authentication with single sign-on (SSO) capabilities across partner platforms
• Seamless integration with existing data systems for user activity tracking and resource management
• A secure, scalable backend supporting multimedia, user data, and analytics

• User activity tracking and data management systems
• Single Sign-On (SSO) identity providers
• Existing multimedia content repositories
• Partner service portals for resource sharing

• System scalability to accommodate growth in user base and data volume
• High performance with minimal load times for multimedia content
• Compliance with WCAG 2.1 Level AA standards
• Robust security measures to protect user data and ensure privacy

The redesigned platform aims to significantly improve user accessibility and engagement, leading to increased resource utilization and user satisfaction. Anticipated outcomes include enhanced compliance with accessibility standards, streamlined data management, and better support for individuals with disabilities, ultimately expanding the organization's reach and impact in the community.