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Workflow Automation System for Operational Efficiency

unosquare.com

Information technology

Business services

Operational Inefficiencies in Manual Processes

The client experiences significant delays and errors in internal workflow management due to reliance on manual task tracking, fragmented communication channels, and lack of centralized reporting systems.

About the Client

A mid-sized software development company specializing in enterprise solutions for workflow optimization

Key Project Goals

Develop a unified workflow automation platform
Reduce manual task processing time by 60%
Implement real-time collaboration tools
Create centralized analytics dashboard for performance tracking

Core System Functionalities

Customizable workflow builder with drag-and-drop interface
Multi-channel communication integration (Slack, Microsoft Teams)
Automated task assignment and escalation rules
Real-time performance metrics dashboard
Role-based access control system

Technology Stack Preferences

React.js for frontend

Node.js with Express framework

MongoDB for database

AWS cloud infrastructure

Docker containerization

External System Integrations

Active Directory for authentication
Jira API for issue tracking
Google Workspace API integration
Twilio for SMS notifications

Non-Functional Requirements

99.9% system uptime SLA
Support for 10,000+ concurrent users
End-to-end data encryption
Response time under 2 seconds for 95% of requests
Automated horizontal scaling capability

Expected Business Impact

Projected 40% reduction in operational costs through automation, 70% decrease in task completion time, and 50% improvement in cross-departmental collaboration efficiency within the first year of implementation.