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Workflow Automation Platform Implementation for Logistics and Forwarding

altkomsoftware.com

Logistics

Transportation

Inefficient manual processes and lack of workflow automation leading to operational bottlenecks and limited scalability.

Zencargo currently faces challenges in managing complex internal processes, particularly those related to supply chain operations. Manual workflows are time-consuming, prone to errors, and hinder the company's ability to scale efficiently. The lack of a centralized automation platform limits visibility and control over critical business processes.

About the Client

Zencargo is a digital forwarding agent and logistics service provider offering a platform for booking, managing, and tracking international freight shipments, along with supply chain analytics.

Implement a robust workflow automation platform to streamline internal processes, improve operational efficiency, and enable future scalability.

Implement a workflow automation platform to automate key business processes.
Integrate the workflow automation platform with Zencargo's microservices architecture and existing proprietary platform.
Enable communication between the workflow automation platform and Zencargo's platform via Apache Kafka.
Provide a platform for process modeling, creation, monitoring, and error handling.
Empower Zencargo teams to independently build and manage subsequent workflows.

Workflow Automation Platform Functionality

Process modeling and design with a visual workflow editor.
Workflow execution engine with support for complex branching and conditional logic.
Integration with external systems via message brokers (Apache Kafka).
Real-time monitoring and reporting of workflow execution.
Error handling and exception management.
User management and access control.
Process analytics and insights.

Technology Stack

Camunda Community 7

Java/Kotlin

Apache Kafka

AWS

Kubernetes

Spring Boot

System Integrations

Zencargo's proprietary platform (via Kafka)
CI/CD pipeline

Non-Functional Requirements

Scalability to handle increasing workflow volume.
High availability and reliability.
Secure access control and data protection.
Performance and responsiveness.

Improved Operational Efficiency and Scalability

Implementing this workflow automation platform is expected to significantly improve Zencargo's operational efficiency by automating manual tasks, reducing errors, and accelerating process completion times. This will enable the company to scale more effectively to meet growing demand and gain greater visibility and control over its supply chain operations. The successful implementation of this project is projected to enable the automation of a significant number of workflows, transforming Zencargo into a more agile and task-based organization.