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Website Experience Enhancement & Error Handling
  1. case
  2. Website Experience Enhancement & Error Handling

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Website Experience Enhancement & Error Handling

light-it.net
Information technology
Business services
Telecommunications

User Experience Issues & Broken Links

The website is displaying a '404 Not Found' error when users attempt to access specific pages. This leads to a poor user experience and potential loss of business. The provided case study highlights this broken link issue, indicating a need for improved error handling and link management.

About the Client

Acme Corp is a leading provider of cloud-based software solutions for businesses of all sizes. They are focused on delivering innovative and reliable technology services.

Project Goals

  • Reduce the number of 404 errors on the website.
  • Improve the user experience by providing helpful error messages and navigation options.
  • Ensure all website links are accurate and functional.
  • Enhance website reliability and availability.

Functional Requirements

  • Automated 404 error detection and logging.
  • Customizable 404 error page.
  • Broken link checker tool for administrators.
  • Automatic redirection to relevant pages (e.g., homepage, search results) when a broken link is detected.
  • Link validation during content creation/updates.

Preferred Technologies

JavaScript
Server-side scripting (e.g., Python, PHP)
Web server (e.g., Apache, Nginx)

Integrations Required

  • Content Management System (CMS) - e.g., WordPress, Drupal
  • Analytics platform (e.g., Google Analytics)

Key Non-Functional Requirements

  • Scalability to handle high website traffic.
  • Performance - minimal impact on page load times.
  • Security - protection against malicious redirects.
  • Maintainability - easy to update and maintain the error handling system.

Expected Business Impact

Implementing this project will significantly improve user satisfaction, reduce bounce rates, and potentially increase conversions. By resolving the broken link issue, Acme Corp can maintain a professional online presence and ensure users can easily access the information they need. This will ultimately contribute to increased customer loyalty and business growth.

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