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Website Cookie Consent & Error Handling Improvement

light-it.net

Information technology

eCommerce

Business services

Website User Experience & Compliance Issues

The website currently displays an unhelpful and confusing error message '404 It seems that you have chosen the wrong way. Don’t worry, from time to time, it happens to each of us'. This leads to a poor user experience and potentially lost business opportunities. Additionally, cookie consent implementation is inadequate, potentially raising compliance concerns.

About the Client

Acme Corp is a SaaS provider offering a range of business productivity tools.

Project Goals

Improve website user experience by providing clear and helpful error messages.
Implement a robust and compliant cookie consent management system.
Reduce user frustration and improve website navigation.
Ensure compliance with data privacy regulations (e.g., GDPR, CCPA).
Enhance website credibility and professionalism.

Functional Requirements

Custom 404 error page with search functionality and links to key website sections.
Cookie consent banner/popup with clear explanation of cookie usage.
Ability for users to accept or reject all cookies or customize cookie preferences.
Implementation of a cookie consent management platform.
Record user cookie consent choices.

Preferred Technologies

JavaScript

HTML

CSS

A Cookie Consent Management Platform (e.g., Cookiebot, OneTrust)

Integrations Required

Google Analytics (for tracking cookie consent)
Existing CMS (e.g., WordPress, Drupal)

Key Non-Functional Requirements

Scalability to handle increasing website traffic.
Performance – minimal impact on website loading speed.
Security – secure storage and handling of user data.
Accessibility – compliant with WCAG guidelines.

Expected Business Impact

Improved user experience will lead to increased website engagement, reduced bounce rate, and potentially higher conversion rates. Compliance with data privacy regulations will mitigate legal risks and enhance customer trust.