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Website 404 Error Handling & User Guidance Enhancement
  1. case
  2. Website 404 Error Handling & User Guidance Enhancement

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Website 404 Error Handling & User Guidance Enhancement

light-it.net
Information technology

Poor User Experience with 404 Errors

The current website's 404 error page is generic and unhelpful, leading to a poor user experience and potential loss of customers. Users encountering broken links or mistyped URLs are not provided with clear guidance on how to find the information they are looking for. This results in frustration and potentially abandonment of the website.

About the Client

Acme Corp is a rapidly growing SaaS provider specializing in cloud-based project management solutions for businesses of all sizes.

Project Goals

  • Reduce bounce rate on 404 error pages.
  • Improve user satisfaction with website navigation.
  • Increase the likelihood of users finding the information they seek even when encountering broken links.
  • Enhance the overall user experience of the website.

Functional Requirements

  • Customizable 404 error page design.
  • Automatic redirection to relevant pages based on URL pattern matching (e.g., suggesting similar pages).
  • Integrated website search functionality on the 404 page.
  • Option to submit broken link reports.
  • Analytics tracking of 404 errors to identify problem areas.

Preferred Technologies

HTML
CSS
JavaScript
Existing CMS (e.g., WordPress, Drupal)

Integrations Required

  • Website Search Functionality (if not already integrated)
  • Analytics Platform (e.g., Google Analytics)

Key Non-Functional Requirements

  • Scalability to handle high traffic volumes.
  • Performance optimization to ensure fast page load times.
  • Security to prevent malicious redirects.
  • Accessibility compliance (WCAG).

Expected Business Impact

Improved user experience will lead to reduced bounce rates, increased time on site, and higher conversion rates. Providing helpful guidance on 404 errors will prevent customer frustration and potentially retain customers who might otherwise abandon the website. Reduced support requests related to broken links will also improve operational efficiency.

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