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Wagmo initially relied on manual processes using Excel spreadsheets for client management and lacked efficient payment processing. This hindered scalability, created inefficiencies in customer service, and delayed reimbursement timelines, negatively impacting customer satisfaction and limiting growth potential. The need for a streamlined, automated, and integrated platform to support increasing user volume and expand service offerings was critical.
Wagmo is a pet insurance provider focused on offering affordable monthly wellness plans covering routine pet care, including both urgent and essential services.
This project is expected to significantly increase Wagmo's customer base, improve customer satisfaction, enhance operational efficiency, and support continued growth. By migrating to a robust and scalable platform, Wagmo will be better positioned to offer a competitive and user-friendly pet insurance experience, leading to increased revenue and market share. Improved reimbursement times will positively impact customer retention and loyalty.