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Development of a 24/7 Virtual Concierge Platform for Multifamily Residential Properties

ventionteams.com

Real estate

Information technology

Security

Challenges in Residential Property Management

Residential properties lacked modern digital integration, leading to inefficient maintenance requests, payment processing, and delivery management. Unattended properties required remote access control, while API infrastructure struggled with traffic spikes, and brokers needed scalable tools for self-guided apartment tours.

About the Client

A proptech company providing remote resident services and virtual concierge solutions for unattended multifamily properties.

Project Goals

Develop mobile and web applications for 24/7 resident services
Integrate hardware systems for remote property access control
Scale API infrastructure to handle traffic spikes
Enable broker tools for self-guided apartment tours
Improve operational efficiency for property managers and residents

Core System Requirements

Maintenance request submission and tracking
Digital payment processing
Delivery management with secure access
Integration with keyless electronic locks and live cameras
API scalability for high-traffic scenarios
Broker scheduling for self-guided tours

Technology Stack

Python/Django

React/Redux

Android (Kotlin)

iOS (Swift)

PostgreSQL

AWS

Docker

Redis

RabbitMQ

External System Integrations

Keyless electronic lock systems
Live camera feeds (EagleEye)
Wearable devices
Twilio for communication
WebRTC for real-time interactions
Third-party property management APIs

Non-Functional Requirements

High availability (24/7 uptime)
Scalable API architecture
Low-latency hardware integration
Secure access control and data protection
Cross-platform mobile compatibility

Expected Business Impact

Enables property managers to reduce operational costs through automation, improves resident satisfaction with modern digital services, scales platform capacity for rapid growth, and positions the company as a market leader in proptech through enhanced system reliability and expanded feature sets.