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Voice-Driven Quality Assurance System for Sales Operations Monitoring

coreteka.com

Consumer products & services

Other industries

Challenges in Sales Operations Monitoring

Inefficient monitoring and evaluation of sales representatives' adherence to company scripts, leading to inconsistent service quality and difficulties in assessing employee performance in real-time. Manual evaluation processes create delays in feedback and lack objective metrics for performance tracking.

About the Client

Tobacco manufacturing and sales company implementing quality control solutions for retail operations

Objectives for Automated Quality Assurance System

Develop a real-time voice recognition system to validate script adherence by sales personnel
Implement automated performance scoring and analytics for retail operations
Enable seamless integration with existing ERP/CRM systems for data synchronization
Provide actionable insights through customizable dashboards and reports
Improve sales department productivity through continuous performance monitoring

Core Functionalities for Quality Monitoring System

Voice-to-text conversion with script compliance analysis
Real-time performance dashboards for managers
Automated scoring system with deviation alerts
Comprehensive script library management
Cross-platform mobile applications (iOS/Android)
Role-based access control for data security
Customizable reporting with multi-parameter filtering

Technology Stack Requirements

AWS

Java

Kotlin

React JS

Web

System Integration Needs

ERP systems (SAP, Oracle)
CRM platforms (Salesforce, HubSpot)
Authentication services (OAuth2, SSO)

Operational Requirements

Real-time processing with <500ms latency
99.9% system availability SLA
GDPR-compliant data encryption
Scalable architecture for 10,000+ concurrent users
WCAG 2.1 accessibility compliance

Expected Business Impact of Quality Assurance System

Implementation of the voice-driven quality control system is projected to improve sales script compliance by 40-60%, reduce manual evaluation time by 70%, and enable data-driven performance improvements across 500+ retail locations. The solution will provide actionable insights for targeted training programs and ensure consistent brand messaging execution in customer interactions.