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UX/UI Redesign for Water Network Analytics Web Application

zaven.co

Utilities

Environmental Services

Energy & natural resources

Challenge

WaterUtility Solutions Ltd.'s existing web application, InflowNet, initially designed for technicians and analysts, is experiencing increased customer support demands due to a complex and inefficient user experience for users performing key tasks. The current design lacks user-centricity, leading to difficulties in navigation, understanding data, and completing common workflows.

About the Client

WaterUtility Solutions Ltd. is a UK-based company providing solutions for water utilities to monitor, analyze, and optimize their distribution networks. Their offerings focus on real-time insights and pressure monitoring for efficient network management.

Project Objectives

Streamline the user experience for WaterUtility Solutions Ltd.'s customers.
Reduce the volume of customer support requests related to InflowNet.
Improve user efficiency for key tasks performed by users.
Enhance the visual appeal and brand consistency of the web application.

Functional Requirements

Revised navigation flow for easy access to key features.
Improved data visualization and reporting capabilities.
Simplified user workflows for common tasks (e.g., alert management, data analysis).
Role-based access control to restrict access to sensitive data.
Customizable dashboards for personalized data views.

Preferred Technologies

Bootstrap (for responsive design)

CSS/SCSS/JS (for front-end development)

Sketch (for UI design)

Integrations Required

Existing Inflowmatix data APIs for accessing water network data.
Potentially CRM system for customer support ticket integration.

Key Non-Functional Requirements

Scalability to accommodate a growing user base.
Performance to ensure fast loading times and responsive interactions.
Security to protect sensitive water network data.
Accessibility to meet WCAG guidelines.

Estimated Impact

This project is expected to significantly reduce customer support costs by empowering users to independently manage their water network data and perform key tasks. Improved user satisfaction and efficiency will also contribute to enhanced customer relationships and a stronger brand reputation. The modernized UI will also contribute to a more professional and trustworthy image for WaterUtility Solutions Ltd.