UX Redesign and Functional Enhancement for Peer-to-Peer Mobile Payment Application

Existing mobile payment application faces usability issues due to a dated interface that cannot support new features. The platform experiences user friction, limiting seamless customer onboarding and transaction efficiency. The underdeveloped banking market environment demands a user-centric, reliable solution that can process transactions rapidly and incorporate new functionalities such as social media money transfers and media payments.

A mid-sized financial technology company seeking to modernize and expand its mobile wallet and peer-to-peer transfer platform, facilitating quick and convenient money transfers across diverse user segments.

• Redesign current user interface to improve usability and reduce onboarding time.
• Implement a scalable architecture that supports new features like social media transfers and media payments.
• Enhance user personal experience with intuitive navigation and engaging visual elements.
• Enable integration of multiple card options, including proprietary and third-party cards.
• Increase transaction processing capacity to handle higher volume, aiming for a significant growth in active users and monthly transaction value.
• Develop comprehensive documentation and design components for faster in-house iteration and further development.

• User-friendly onboarding flow with seamless registration process.
• Contacts-based peer-to-peer money transfer functionality.
• Support for transfers to bank accounts and debit cards.
• Enhanced UI/UX with updated visual design elements, including color palette and fonts.
• Incorporation of in-app explanations with visual aids to clarify complex or abstract features.
• Support for social media money transfers and media payments.
• Introduction of digital wallet credit features.
• Integration of proprietary payment cards alongside third-party cards like Revolut or Monzo.
• Robust transaction management system with rapid processing capabilities.

• Banking and financial institution APIs for secure transfers.
• Social media platforms for transferring money via social channels.
• Card services for managing proprietary and third-party card functionalities.

• High scalability to support increasing user base and transaction volume.
• Fast transaction processing with sub-two-minute completion times.
• Rigorous security measures to protect sensitive financial data.
• High availability with minimal downtime.
• Compliance with relevant financial regulations and standards.

Anticipated outcomes include a more intuitive user experience leading to increased customer satisfaction and retention, a significant boost in transaction processing capacity supporting user growth, and the ability to rapidly implement and adopt new features. These enhancements aim to facilitate increased transaction volume—targeting a monthly processing volume exceeding $60 million—and expand the active user base, positioning the platform for successful future funding rounds and market leadership.