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Unified Steering and SMS Welcome Platform Development
  1. case
  2. Unified Steering and SMS Welcome Platform Development

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Unified Steering and SMS Welcome Platform Development

softwaremind.com
Telecommunications

Fragmented Customer Experience and Operational Inefficiencies

Deutsche Telekom currently operates separate Steering and SMS Welcome platforms, leading to a fragmented customer experience and increased operational overhead. This lack of unification hinders efficient roaming management, welcome messaging delivery, and overall customer engagement. The separate systems likely result in duplicated effort, inconsistent messaging, and potential delays in service delivery.

About the Client

A leading global telecommunications company providing a wide range of services including mobile, fixed-line, internet, and TV.

Strategic Objectives

  • Develop a unified platform for Steering and SMS Welcome functionalities.
  • Improve customer experience through consistent and personalized messaging.
  • Increase operational efficiency by streamlining processes.
  • Enhance roaming management capabilities.
  • Reduce development and maintenance costs associated with separate platforms.

Functional Requirements

  • Centralized message management and campaign creation
  • Automated welcome message delivery based on customer events
  • Real-time roaming management and notification capabilities
  • Integration with network infrastructure (5G, SMPP, etc.)
  • Reporting and analytics on message delivery and campaign performance
  • Support for multiple languages and customer segments
  • Secure message delivery and data protection

Preferred Technologies

5G
Angular
Java
OTA
SFTP
SMPP
SNMP
SS7

Required Integrations

  • Network infrastructure (AMPLiFi, DIAMETER)
  • Customer database (CRM)
  • Roaming management systems
  • Billing systems

Non-Functional Requirements

  • High scalability to handle large volumes of messages
  • High availability and reliability
  • Secure data transmission and storage
  • Performance optimization for low latency message delivery
  • Compliance with relevant data privacy regulations (e.g., GDPR)

Expected Business Impact

The unification of the Steering and SMS Welcome platforms is expected to result in improved customer satisfaction, reduced operational costs, increased revenue opportunities through personalized marketing, and enhanced network efficiency. A streamlined platform will allow Deutsche Telekom to respond more quickly to customer needs and market changes, ultimately strengthening its competitive position in the telecommunications industry.

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