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Development of a Custom High-Performance B2C Self-Care Mobile Application for Telecommunications Sector

softwaremind.com

Telecommunications

Challenges in Customer Engagement and Service Delivery

Existing customer service channels suffered from fragmented service offerings, lack of real-time updates, and poor user experience, leading to customer dissatisfaction and increased support costs.

About the Client

A leading telecommunications company in Poland seeking to enhance customer engagement through digital transformation

Project Goals for Self-Care Mobile Application Development

Create a unified mobile platform for customer self-service
Integrate real-time service management and billing capabilities
Improve customer retention through enhanced user experience
Reduce operational costs via automated support features

Core System Functionalities for Self-Care Platform

User authentication and profile management
Real-time service usage tracking
Bill payment and subscription management
Service request submission and tracking
Push notifications for service updates
Integrated customer support chat

Technology Stack for Scalable Application Development

Spring Boot

Spring Cloud

Java 21

MongoDB

PostgreSQL

R2DBC

OpenShift

ArgoCD

Tekton

System Integration Requirements

Existing telecom billing systems
Customer relationship management (CRM) platform
Third-party payment gateways
Service provisioning APIs

Non-Functional Requirements for System Performance

99.99% system availability
Support for 100,000+ concurrent users
Response time under 500ms for critical operations
GDPR-compliant data security measures
Seamless CI/CD pipeline implementation

Expected Business Impact of Self-Care Mobile Application

Projected 40% reduction in customer support inquiries, 25% increase in customer satisfaction scores, and 15% improvement in billing process efficiency within the first year of deployment.