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Unified Order Management System for Multi-Platform Food Delivery Integration
  1. case
  2. Unified Order Management System for Multi-Platform Food Delivery Integration

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Unified Order Management System for Multi-Platform Food Delivery Integration

brightinventions.pl
Food & Beverage
eCommerce
Information technology

Challenges in Managing Multi-Platform Food Delivery Orders

Restaurants face operational inefficiencies due to fragmented order management across multiple food delivery platforms (Uber Eats, Wolt, Just Eat, etc.), leading to device clutter, staff confusion, and order processing errors.

About the Client

A restaurant technology solutions provider specializing in POS systems and operational efficiency tools

Objectives for Unified Order Management Solution

  • Centralize order management from multiple delivery platforms into a single interface
  • Reduce hardware requirements for restaurant staff through device consolidation
  • Improve order processing accuracy and staff efficiency
  • Enable scalable integration with additional delivery platforms

Core System Functionalities and Key Features

  • Real-time order synchronization from multiple delivery apps
  • Centralized order management dashboard
  • Automated order routing to kitchen systems
  • Multi-platform API integration framework
  • Order status tracking and notification system

Technology Stack Requirements

Cloud-based microservices architecture
RESTful API framework
Real-time data synchronization protocols
Cross-platform mobile application development tools

External System Integrations

  • Uber Eats API
  • Wolt API
  • Just Eat API
  • POS system integration
  • Kitchen display system interfaces

System Performance and Quality Attributes

  • High-availability architecture (99.9% uptime)
  • Real-time synchronization latency <2 seconds
  • Data encryption and compliance with PCI-DSS
  • Horizontal scalability for peak order volumes
  • User interface responsiveness <1 second load time

Expected Operational Improvements and Business Impact

Implementation of this solution is expected to reduce device clutter by 70%, improve order processing efficiency by 40%, and decrease order errors by 60% while enabling seamless expansion to new delivery platforms with 50% less integration effort.

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