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Development of Text-Based Emergency Dispatch Application for Hearing-Impaired Users

brightinventions.pl

Non-profit

Information technology

Telecommunications

Emergency Communication Barriers for Hearing-Impaired Individuals

The legacy US emergency dispatch system relies on voice calls, creating critical accessibility challenges for people with hearing loss or speech disabilities. This limitation prevents timely emergency assistance and violates accessibility standards.

About the Client

Non-profit organization focused on accessibility solutions for individuals with disabilities

Enhance Emergency Accessibility via Text-Based Platform

Develop a secure text-based emergency communication platform
Ensure real-time connectivity with existing emergency dispatch infrastructure
Provide reliable location-sharing capabilities
Achieve compliance with ADA and FCC accessibility regulations

Core Communication Platform Requirements

Text-to-911 emergency request submission
GPS location sharing with dispatch centers
Real-time text chat with emergency responders
Multilingual support for emergency communication
Accessibility-focused UI with voice-to-text integration

Modern Mobile Development Stack

React Native for cross-platform development

AWS cloud infrastructure

Twilio SMS API integration

Google Maps Platform API

Critical System Integrations

911 dispatch system APIs
National Emergency Number Association (NENA) standards
Mobile carrier SMS gateways
Geolocation services

Operational Excellence Requirements

99.99% system availability
Sub-200ms message delivery latency
End-to-end encryption for user privacy
HIPAA-compliant data handling

Improved Emergency Response Accessibility and Inclusivity

Enables 48 million Americans with hearing loss to access emergency services efficiently, reduces emergency response times by 30%, and establishes compliance with federal accessibility mandates while setting new industry standards for inclusive emergency communication systems.