Unified Emergency and Risk Management Platform for Public Safety and Event Security

The client faces difficulties in accelerating communication and coordination among emergency services such as police, fire brigades, and medical responders during public emergencies and large gatherings. They require a centralized platform to streamline operations, improve response times, and integrate surveillance and communication systems to safeguard citizens effectively.

A large metropolitan government agency seeking to enhance emergency response coordination, social safety during public events, and risk management across various social services.

• Develop an integrated control center software to unify communication among social services including firefighters, medical units, and law enforcement agencies.
• Create a mobile and desktop application enabling citizens to quickly alert emergency services with geolocation data.
• Implement reliable security and video surveillance integration to monitor social safety threats in real-time.
• Design an online information display system for real-time flight or event-related information.
• Build tools to manage migration of critical data such as email archives and communication logs for seamless cloud integration.
• Establish a scalable management system to support large event security operations and refugee or personnel access management.

• A unified command and control interface accessible via desktop and mobile devices for emergency operations coordination.
• A citizen app with a dedicated emergency button that sends geolocated alerts to relevant response teams.
• Real-time video surveillance integration with security cameras and monitoring systems.
• An online flight information or event status board for public information dissemination.
• Tools for secure migration and management of email archives, mailboxes, and PST files during infrastructure upgrades.
• Advanced reporting and security analytics to monitor system usage, configuration, and safeguard operational integrity.
• An access management module to control and manage groups such as refugees, personnel, or visitors within social service networks.

• Security and video surveillance systems
• Emergency communication systems
• Flight and event information data sources
• Cloud storage and email migration tools

• System should support high concurrency with at least 10,000 simultaneous users during peak times.
• Response times for emergency alerts must be under 2 seconds.
• Data security compliance with relevant regulations (e.g., GDPR, local privacy laws).
• High system availability with 99.9% uptime.
• Scalable infrastructure to handle large-scale events and data volumes.

Implementing this platform is expected to significantly improve emergency response times, enhance collaboration among social services, and strengthen public safety during large events. The system aims to enable faster incident resolution, real-time situational awareness, and efficient data migration, ultimately reducing risk exposure and safeguarding citizens more effectively.