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CCHP faced exponential traffic growth during the pandemic, exposing critical limitations: an unscalable policy content library organized as a nested list, inefficient manual workflows for policy updates, poor user navigation for newcomers, and fragmented communication of organizational identities. Existing CMS tools failed to support complex policy revision tracking and multi-audience content delivery.
Non-profit authority on U.S. telehealth policy and regulation, operating as the National Telehealth Policy Resource Center and managing the California Telehealth Policy Coalition.
Enables efficient management of 1,300+ policy records while improving user engagement through intuitive navigation. Centralized workflow reduces content update time by 70%, while dual-audience design increases first-time visitor retention by 40%. Database architecture ensures policy accuracy across all site views, maintaining CCHP's authority during periods of rapid regulatory change.