This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Development of a Self-Service Customer Claims Portal with API Integration for Furniture Warranty Provider

bilberrry.com

Insurance

Retail

Challenges in Transitioning to Digital Claims Processing

ProtectAll faced inefficiencies in manual claims processing via email/phone, lacked unified digital interface for customers, and needed to modernize legacy systems while maintaining compatibility with diverse retail partner data sources.

About the Client

Leading furniture warranty provider partnering with major US retailers to offer accident protection plans

Digital Transformation Goals

Create seamless self-service portal for warranty claims management
Integrate with existing backend API infrastructure
Improve customer experience through intuitive UX/UI
Streamline operational workflows for claims processing

Core System Functionalities

User authentication and personalized warranty dashboard
Claim initiation and status tracking system
Photo/document upload capabilities
Secure messaging with claims agents
Real-time data synchronization with backend API

Technology Stack Requirements

React

RESTful API

Cloud Hosting

System Integration Needs

Legacy backend API
Retail partner data systems

Operational Requirements

High scalability for peak claim periods
Cross-browser compatibility
Data security compliance (GDPR/CCPA)
99.9% system uptime SLA
Legacy system interoperability

Expected Business Impact

Projected 40% reduction in claims processing time, 60% decrease in customer service inquiries, and 25% improvement in first-contact resolution rates through digital self-service capabilities while maintaining compliance with industry regulations.