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Rapid organizational growth led to increased manual workloads, medical record errors, data loss, and rising operational costs. Staff struggled with fragmented systems, inefficient vaccine administration, and high patient service demands, negatively impacting care quality and employee productivity.
For-profit hospital specializing in acute care with academic research partnerships, employing over 1,300 medical and administrative staff
Anticipated 30% operational cost reduction through automation, 20% improvement in incident resolution times, 35% decrease in help desk calls, and 15% reduction in vaccine administration no-shows. Self-service adoption expected to resolve 42% of patient queries autonomously while enhancing staff capacity for complex tasks.