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Senior Home Care Platform Modernization and Scalability

kandasoft.com

Health & Fitness

Challenges with Legacy Systems and Scalability

Kanda Senior Care Solutions currently relies on a fragmented suite of customized tools and manual processes for scheduling, client management, and caregiver tracking. This approach has become increasingly inefficient and costly due to rapid business growth, leading to inconsistencies in service delivery, difficulties in managing a growing workforce, and limited visibility into overall business performance. The existing systems struggle to meet HIPAA compliance requirements and lack the scalability needed to support future expansion. The lack of integration between systems hinders data-driven decision-making and optimization.

About the Client

A licensed home care agency providing non-medical in-home support to seniors and individuals with disabilities, focused on delivering high-quality, personalized care and promoting independence.

Project Goals

Improve operational efficiency through automated scheduling and workflow management.
Enhance caregiver utilization and reduce downtime.
Increase customer satisfaction and retention through improved service delivery.
Ensure full HIPAA compliance and data security.
Enable scalability to support future business growth and expansion.
Provide comprehensive reporting and analytics for data-driven decision-making.

Core System Functionalities

Automated caregiver scheduling based on client needs, caregiver availability, skills, and location.
Client data management including demographics, care plans, medical history, and service requests.
Caregiver time tracking and payroll management.
Omnichannel communication tools for clients, caregivers, and administrators.
Customizable reporting and analytics dashboards.
Service booking and management portal for clients.
Integration with existing AWS data lake.

Technology Preferences

AWS (cloud infrastructure)

DynamoDB (database)

ReactJS (frontend framework)

Javascript

Timefold/Optaplanner (scheduling optimization)

Open Source solutions where possible

External System Integrations

AWS Data Lake
Potentially CRM system (future consideration)

Non-Functional Requirements

High scalability to accommodate future growth.
Robust security to ensure HIPAA compliance.
High availability and reliability.
Responsive user interface.
Performance optimized for large datasets.

Expected Business Impact

The successful implementation of this platform will empower Kanda Senior Care Solutions to significantly improve operational efficiency, reduce costs, enhance service quality, and scale their business effectively. This will lead to increased revenue, improved customer satisfaction, and a stronger competitive position in the home care market. The platform will provide valuable data insights to support strategic decision-making and drive continued growth and innovation.