Secure, High-Performance Digital Voucher Management System with Mobile Integration

The client currently distributes physical discount booklets via manual processes, involving paper vouchers and physical presence, which is inefficient, time-consuming, and incompatible with social distancing protocols. Increasing partner network scale and regulatory compliance (e.g., GDPR) necessitate a secure, scalable, and automated digital voucher system that supports online redemption and expansion.

A large retail network seeking to automate and digitize their discount and coupon distribution channels to enhance security, scalability, and user engagement, especially in scenarios requiring minimal physical contact.

• Develop a web-based voucher generation and management system with scalability, high availability, and security features suitable for processing personal data of European consumers.
• Create mobile applications (iOS and Android) enabling users to activate, redeem discounts, and locate nearby partner outlets, with support for social login options.
• Implement role-based access control and encryption protocols to ensure GDPR compliance and protect sensitive user data.
• Optimize database performance to achieve ultra-low server response times (targeting approximately 2 milliseconds per query) for enhanced user experience.
• Establish continuous integration/delivery pipelines for rapid deployment and updates.

• Web administration panel for voucher generation, partner location management, and sales/statistics overview.
• Mobile apps for user login via social platforms (Facebook, Apple ID, Google), voucher redemption, and finding nearby partner shops.
• REST API layer to connect the web system with mobile applications ensuring seamless data synchronization.
• Security modules including role-based access control, encryption, and regulatory compliance measures.
• High-performance data querying using database materialized views or equivalent optimization techniques.
• Monitoring and incident reporting tools for infrastructure health management.

• Social login providers (Facebook, Google, Apple) for authentication
• Mobile platform SDKs for app development
• Location services APIs for nearby shop discovery

• System must support 2000+ partner locations with scalability for future expansion
• Server response times optimized to approximately 2 milliseconds per query
• Full GDPR compliance for processing personal data
• High system availability and fault tolerance through cloud infrastructure and redundant deployment
• Secure data encryption both in transit and at rest

The implementation of this digital voucher management system will enable the client to efficiently serve over 2,000 partner outlets, automate voucher distribution, and support over 3,000 mobile users with secure, high-speed access. The platform will facilitate social distancing compliance, reduce manual efforts, and enhance customer engagement, ultimately leading to increased operational efficiency and customer satisfaction.