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Secure Authentication System Development to Prevent Account Lockouts

groovetechnology.com

Information technology

Financial services

Health & Fitness

Authentication Challenges and Account Lockouts

Users frequently experience account lockouts due to failed login attempts, leading to service disruptions, increased support costs, and diminished user satisfaction.

About the Client

A technology company providing digital platforms for financial and health-related services

Key Goals for System Improvement

Eliminate frequent account lockouts
Enhance user authentication security
Reduce IT support burden related to access issues
Improve overall user experience for login processes

Core Authentication System Features

Multi-factor authentication (MFA) with optional biometric verification
Smart lockout prevention with risk-based authentication triggers
Self-service password reset and account recovery workflows
Admin dashboard for monitoring access patterns and managing security policies

Technology Stack Preferences

OAuth 2.0

JWT

Node.js

React

MongoDB

System Integration Needs

LDAP/Active Directory
SMS gateway services
Email delivery APIs

Performance and Security Requirements

256-bit encryption for data in transit
99.9% system availability
Scalability to 100,000 concurrent users
Compliance with GDPR and SOC2 standards

Expected Business Outcomes

Anticipated 85% reduction in account lockout incidents, 40% decrease in authentication-related support tickets, and improved customer retention through seamless secure access.