The organization faced system performance issues during high-demand survey periods, including slowdowns and outages due to limited scalability of its legacy infrastructure. Operational costs were high owing to manual resource management, and compliance with data privacy regulations such as GDPR was increasingly difficult to ensure. Limited monitoring capabilities further delayed issue detection, impacting user experience and client trust. There was an urgent need to migrate to a modern, scalable, and secure cloud environment with zero downtime, improved performance, and compliance adherence to support ongoing growth and operational efficiency.
A large consulting firm specializing in organizational assessments and cultural evaluations, requiring a resilient and scalable online platform to support global survey operations and client engagements.
The project is expected to significantly enhance system reliability and scalability, reducing unplanned downtime by over 90% and response times by approximately 40%. These improvements will enable the organization to confidently handle a threefold increase in concurrent users, optimize operational costs by at least 25%, and maintain full GDPR compliance. Automated processes will free IT staff to focus on strategic initiatives, resulting in increased customer satisfaction and supporting continuous growth across global markets.